Immigration Consult Return Policy
- At ImmigrationConsult.org, we offer a 100% customer satisfaction guarantee. Our customers can apply for a return with a process that is easier than ever. Please submit your return request using our Contact us
General Return Policy:
- Return for refund within: 30 days
- Return for replacement: 90 days
- Restocking fee may apply: 15% of the final price*
Return Policy for Refunds
- You must request a return for refund within 30 days (45 days for international customers) after the purchase date.
- No refunds are issued after 30 days (45 days for international customers).
- When returning the product, we strongly recommend the use of a carrier that can track packages. ImmigrationConsult.org will not be responsible for any shipping loss.
- The shipping fee is non-refundable. The buyer is responsible for paying the shipping costs when returning a product.*
- Please allow 2-3 business days to process your return request.
Return Policy for Replacement
- At ImmigrationConsult.org, we offer a three month warranty for product replacement. To prevent order discrepancies all returns indicating an exchange of a different item will be refunded and a new order will need to be placed. If you do not include the required information with your return you will be contacted by one of our customer support representatives. A replacement can be made for the same product only.
Address Errors
- For any refused package or any returns to ImmigrationConsult.org due to incorrect address, action, inaction or absence of the recipient, you may request a refund back to your credit card the full amount of your purchase, less any shipping charges.
Order Discrepancy
- If you receive damaged, incorrect or missing items in your order, please contact our Customer Service Department within 7 business days from the date of delivery.
- Photo of the packing envelope/box
- Photo of the packing list
- Photo of the damage/incorrect item
- Certain information may be required for verification:
Customers may send the above information using our Contact Us page. A representative will review the order and respond within 48 hours.
* This fee will be waived if the error was done by Immigration Consult internally.